Missed-call triage · for HVAC companies
The first 95-degree week fills your phone faster than your schedule. While you're on a rooftop unit, OverFlow answers your missed calls in seconds, asks your intake questions, scores the urgency, and texts you the lead — so the no-cool calls don't go to the next company.
Free for 14 days · plans from $99/mo · no contract
Ringing… missed at 0:19
Answered by your AI agent
AC quit last night — it's 89 in here and my mother's staying with us. — Renee B.
Call back (210) 555-0142
Texted to you · 12s after the call
Example lead — what OverFlow captures from each missed call
HVAC, triaged
Every one answered, scored 1–10, and texted to you. The score tells you who to call back first.
House in the upper 80s with someone at risk inside — heat is a safety problem, not a comfort problem. The agent gets the system details and scores it an 8, so it's the first callback you make.
The system limps along at 79 and the owner wants it looked at this week. A 5 on the ramp: firmly on the schedule, not ahead of the no-cool calls.
Fall maintenance and replacement quotes book your shoulder season. They arrive as 2s with the system age already captured — pipeline, sorted below the emergencies.
The intake
These are the starter questions your agent comes tuned with for HVAC — you can edit every one during setup. Questions stay short on purpose: HVAC companies know callers with no AC in the heat are in a hurry.
If a caller risks making things worse, the agent shares a few trade-standard safety tips plus any notes you add — and nothing more. No diagnosing, no pricing, no improvised advice.
Questions
Calls that ring out get answered instead of hitting a voicemail box, and each lead lands as a text with a 1–10 score — so the at-risk no-cool homes get called back before the tune-ups.
It asks your intake questions. The HVAC starter set covers whether it's heating or cooling, whether the system turns on at all, and roughly how old it is — and you can edit every question during setup.
Both are answered, both are logged, and the score separates them: the no-cool call texts you as an 8, the quote request files in as a 2. You work them in that order.
More on pricing, cancellation, and recording consent in the full FAQ
Missed-call triage · HVAC
Be the HVAC company that answers every call — even the ones you miss.
Start free trialFree for 14 days · plans from $99/mo · no contract