How it works
How we handle your missed calls
Press play: a homeowner with a leak, a roofer who couldn't pick up, and the agent in between.
Mock call · homeowner ↔ OverFlow agentrecording coming soon
What it does
From the ring to the lead
Never a busy signal
Ten callers at once, all answered.
Your line does not hold one person at a time. Every caller gets picked up in seconds, at 2 AM, on a holiday, during the storm week when everyone calls at once. This is the part a human answering service physically cannot match.
Questions tuned to your trade
It asks what your best office manager would ask.
The agent starts with a question set written for your trade, and you can edit every one of them. Roof age, active water, tarped or exposed. Change the wording, add your own, drop the ones you never ask.
Safety guidance built in
Some calls need an answer before they need a booking.
A caller who smells gas gets told to get out of the house. A caller standing in water near a panel gets told to stay back. You decide what guidance the agent gives and when it gives it, before anything else on the call happens.
The lead, complete
From hangup to your phone in seconds.
Name, callback number, address, and the problem written out in one clean sentence, plus an urgency score from one to ten. Everything you need to call back and win the job without listening to a recording.
Your service radius
Your crew never drives somewhere you do not work.
Set how far you will actually go. Callers inside the radius get booked. Callers outside it get told honestly and still logged, so you keep the record without losing the hour.
Alerts that follow your team
The right person, where they already work.
Decide who hears about what. Urgent jobs to the owner's phone, standard jobs to the office, voicemails to whoever handles callbacks. Every lead arrives by text and email within seconds of hangup, and the full record syncs to your CRM, so nothing gets typed twice and nothing lands in a shared inbox nobody checks.
The assistance network
Even the jobs you cannot take are worth something.
Wrong trade, booked solid, too far out. Instead of losing that caller, OverFlow hands them to a contractor you have chosen to work with. The caller gets help, your partner gets a job, and it comes back around the next time they cannot cover something.
See it answer your line
Free for 14 days. Forward your line in one afternoon, undo it with one dial code.