1. Scope
This policy covers personal information OverFlow handles for the businesses that use it and for the homeowners who call those businesses.
2. Information we collect
For callers: the call recording and transcript, name, callback number, property address, the problem described, and derived urgency. For account holders: account and billing details.
3. How we use and share it
To capture and deliver leads to the business, operate and secure the service, and process payments. We use vendors (subprocessors) to do this; we do not sell personal information.
4. Recording, retention & your rights
Calls are recorded and transcribed with a spoken disclosure. How long we keep data, and how to access or delete it.
5. Security, children & changes
Our security posture, that the service is not directed to children, and how we notify you of changes.
This is a working draft pending legal review and is not the final policy.